Complaints Book
If something has gone wrong, tell us first — it is almost always sorted out in a direct conversation. But the official electronic book is always available to you.
Every business in Portugal is required by law to make a complaints book available to its customers. Under Decree-Law 156/2005, as currently in force, the Electronic Complaints Book is available for our services.
A complaint submitted there goes directly to the relevant regulator, and the company is required to respond. It is free to use and available in English.
Open the Electronic Complaints Book
Before that, talk to us
You can reach us by phone on +351 960 227 949 or by email at geral@allperfect.pt. If a job of ours has not been done properly, we want to know and we want to put it right.